Example of Category Blog layout (FAQs/General category)
I already have underlay, why should I buy new underlay? PDF Print E-mail

We strongly recommend the purchase of new underlay with any new carpet because it will give the best comfort and performance, and will also prolong the carpet's life. Reusing existing underlay will cause the carpet to flatten more quickly in the areas of heaviest wear because the underlay will be less resilient in these areas, and these are the places where the carpet needs the most support.  


You can see footprints on my carpet, is it faulty? PDF Print E-mail
Written by Administrator   
Saturday, 30 September 2006 20:27

Footprints and compression marks will show where the pile has been disturbed.
The reason why your carpet shows these marks is firstly because the extra-long, luxurious pile will inevitably bend during use and secondly because the sides of the pile appear to be a much lighter colour than when it is viewed end-on. The random disturbance of the pile during use will give corresponding light and dark patches depending on the angle of the pile in relation to where you are standing. This characteristic is an inherent feature of this type of carpet.   


Last Updated on Monday, 12 July 2010 21:54
Why has my carpet got flat patches? PDF Print E-mail
Written by Administrator   
Friday, 06 October 2006 19:29

Flattening occurs in the areas which receive the heaviest use. This is perfectly normal and we are pleased to say that your carpet is not faulty. Carpets will always flatten after use and this will show where the carpet gets used more in some areas than in others. Flattening is not wear and is not a defect.    


Last Updated on Sunday, 17 January 2010 21:17
Why is my carpet not exactly the same colour as my sample? PDF Print E-mail
Written by Administrator   
Wednesday, 11 October 2006 09:17

Your carpet was specially ordered for you and is likely to be from a different production batch to the one the sample was taken from. Slight variations between batches are normal and must therefore be expected. We regularly check carpets against the samples to ensure that each batch is a satisfactory match and within the legal tolerance. As well as batch variations, differences may be due to different lighting or the effect of the surrounding d├ęcor in your home, or it may simply be the effect that is common to all carpets which makes them look slightly different according to the angle from which they are viewed


Last Updated on Sunday, 17 January 2010 21:18
Why is my carpet molting? PDF Print E-mail
Written by Administrator   
Friday, 06 October 2006 16:47

The pile yarn of your carpet is made from short lengths of fibre which are spun together to form the rope-like yarn. Whenever this is cut some of the ends of these fibres will be too short to be held in the yarn and over time these will come loose and be picked up during vacuuming. Although the volume of these loose fibres may seem alarming they are only a small fraction of the total fibre weight of the carpet pile.

We recommend the use of an upright vacuum cleaner with beater bars for all cut pile carpets as these agitate the pile and allow the loose fibre to be removed more quickly than with a suction-only type cleaner. You cannot over-vacuum a carpet, and in fact the shedding will appear worse and for longer if an inefficient or suction-only cleaner is used.    


Last Updated on Sunday, 17 January 2010 21:18
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